Shipping & Returns Policy

Last Updated: October 2025

Thank you for shopping with Garrison Cigar. Please review our shipping and return policies before completing your order.

 

1. Shipping Restrictions

We comply with all applicable federal and state tobacco laws, including the PACT Act.
We ship only within the United States and cannot ship cigars or tobacco to jurisdictions where it is prohibited by law.

We currently do not ship or do business in: Colorado, Hawaii, Michigan, Minnesota, Nevada, North Carolina, South Dakota, Utah, Vermont, or Wisconsin

We reserve the right to cancel orders that violate shipping restrictions or fail age verification.

 

2. Age Verification & Adult Signature

Federal law requires all tobacco shipments to be received by an adult aged 21 or older.

  • An adult signature is required upon delivery.

  • Orders may be delayed if age verification cannot be completed.

  • We use third-party age verification tools to confirm eligibility before shipment.

3. Processing & Delivery Times

Orders are processed within 1–2 business days after payment is received and age verification is complete.
Delivery times depend on your location and carrier selection (usually 3–7 business days).
You will receive tracking information via email once your order ships.

 

4. Shipping Carriers & Costs

We primarily ship via UPS or USPS, depending on your location.
Shipping costs are calculated at checkout based on weight, distance, and delivery method.

 

5. Lost, Delayed, or Stolen Packages

Once an order is marked “Delivered” by the carrier, Garrison Cigar is not responsible for lost or stolen packages.
Please ensure your delivery address is secure and accessible for adult signature.

If a shipment is lost in transit, contact us within 3 business days so we can assist with a carrier claim.

 

6. Returns & Refunds

Due to federal tobacco regulations, tobacco products cannot be returned or exchanged once shipped.

We may, at our discretion, issue refunds or replacements in the following cases:

  • Products damaged during shipment

  • Incorrect item received

  • Failed delivery due to our error

  • You must notify us within 3 business days of delivery by emailing [insert your support email].

Shipping fees are non-refundable unless the error originated on our part.

 

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  1. Take clear photos of the item(s) and packaging.

  2. Contact us within 3 business days.

  3. Include your order number and a brief description of the issue.

We will replace or refund as appropriate once verified.

 

8. Cancellations

Orders may be cancelled prior to shipment by contacting us immediately.
Once shipped, orders cannot be cancelled.

9. Freight Forwarders, Reshipping Services & International Forwarding

Garrison Cigar may not ship orders to freight forwarders, package-forwarding services, reshipping companies, virtual mailbox services, commercial mail receiving agencies, or other third-party locations used to receive and subsequently forward merchandise.

This includes orders shipped to a U.S. address that are intended to be subsequently forwarded, exported, or reshipped to an international destination.

Orders involving a freight forwarder, reshipping service, intermediary address, or similar arrangement may be held for additional review, declined, or canceled at Garrison Cigar’s sole discretion, even if the payment has already been authorized.

Garrison Cigar reserves the right to request additional information regarding the purchaser, payment method, shipping address, forwarding service, intended recipient, or final destination before releasing an order. Failure or inability to provide satisfactory verification may result in cancellation.

Customers may not use freight-forwarding, reshipping, mailbox, or intermediary services for the purpose of circumventing Garrison Cigar’s shipping restrictions, geographic limitations, age-verification requirements, tobacco laws, import restrictions, or other policies.

Garrison Cigar does not authorize or facilitate the international export or forwarding of tobacco products through third-party forwarding services. Customers are solely responsible for complying with all applicable laws, customs requirements, duties, taxes, import restrictions, and tobacco regulations applicable to any subsequent forwarding or transportation of merchandise after delivery.

Garrison Cigar reserves the right to decline or cancel any order when we reasonably believe that the transaction, shipping arrangement, or ultimate destination presents an elevated risk of fraud, chargeback, regulatory noncompliance, diversion, or other loss.

If an order is canceled before payment is captured, the payment authorization will be released. If payment has already been captured, any applicable refund will be issued to the original payment method in accordance with our refund policies.

10. Contact Us

Garrison Cigar
Email: info@garrisoncigar.com

Address:

8356 Thompson Rd. 

Suite A

Northlake, TX 76247

Website: https://www.garrisoncigar.com